Why customer service contacts me for extra shipping?
This is an infrequent occurrence when the calculated rate from the system is deviated from the actual charged from the carrier. It usually applies to:
• shipments of excessive weight/size, or
• orders requiring multiple boxes for Temperature Control Shipping, or
• those shipment to Specific Postal Codes , especially remote areas. (Certain postal codes require extra shipping charges levied by UPS, Canada Post or Temperature Control Shipping regardless of order weight or order total. These extra charges are set by the carrier)
Since we cannot charge your card again without your permission, our customer service will contact you for the extra shipping. You can pay extra shipping via our secure website (credit card and PayPal).